|
|
|
General :: Frequently Asked Questions about GetAHelpdesk.com
|
|
|
What is GetAHelpdesk.com?
|
|
With GetAHelpdesk.com webmasters can build their own virtual customer support system
|
|
|
How to create an online helpdesk?
|
First of all You're to fill Helpdesk Registration page. Please fill in all required fields and click on Register. You'll receive confirmation email. Follow it's instructions. You can start to configure the helpdesk as soon as You receive an approval email.
Helpdesk Configuration Wizard will guide You through the process of helpdesk creation. With it's help You will choose Service plan, add Support Sections, add Consulant's accounts, integrate virtual helpdesk with your website.
|
|
|
How to ask a question?
|
|
To ask a question you need to login and click on Add new ticket. If you are not registered please complete a short registration form. In the Add new ticket form choose the appropriate helpdesk section and fill in your question. You'll be able to receive replies by email and see history in Answered tickets folder.
|
|
|
|
|
|
